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Salesforce
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Software profile
Software review
Updated
Go Big News review
What users consistently report
Reviewers consistently report difficulties with interface complexity, system stability, and access to responsive customer support. Billing discrepancies, barriers to account cancellation, and recent security updates have reportedly further complicated the user experience.
Go Big News rating
0.9/10
About 660 reviews analyzed
Recurring drawbacks
- — Interface design is described as non-intuitive, counter-intuitive, and difficult to navigate.
- — System performance and reliability issues result in extended outages, with resolution times measured in days and frequent unexpected logouts.
- — Customer support is difficult to reach and reportedly transfers issues between departments without clear resolution.
- — Billing disputes occur between contracted and invoiced amounts, and account cancellation is reportedly impossible with continued charges after cancellation requests.
- — Recent security and authentication updates have introduced significant access friction and productivity impact through frequent re-authentication requirements.
How the score works
Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.
Plans and offers
Published price
$10 / month
As listed by the company
Starter
$25 / month
As listed by the company
Published price
$25 / month
monthly · user
Pro
$100 / month
As listed by the company
Published price
$100 / month
user
Published price
$125 / month
user
Published price
$195 / month
As listed by the company
Published price
$195 / month
annual · user
Published price
$200 / month
user
Published price
$220 / month
user
Published price
$395 / month
As listed by the company
Published price
$395 / month
annual · user
Published price
$550 / month
As listed by the company
Published price
$550 / month
annual · user
Listed prices may exclude taxes, add-ons, usage charges or temporary discounts. Check the company’s pricing page before purchasing.
Product overview
Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises where humans and agents drive success together through a unified AI, data, and Customer 360 platform.
- Category
- CRM
- Launched
- Not verified
- Access
- Not verified
- License
- Not verified
Features
- AI agents
- Contact management
- Forecasting
- Lead management
- Pipeline management
- Quote and order management
- Revenue intelligence
- Workflow automation
About Salesforce
Salesforce is a customer relationship management platform that brings together people, AI agents, apps, and data on an open platform. It helps businesses connect customers, employees, and operations with AI, applications, and unified data across front-office and back-office functions. Slack serves as an engagement layer where humans and AI agents collaborate, make decisions, and work without switching tools or losing context. Its customers range from small businesses getting started with CRM to enterprises transforming how teams work.[1]
Products and services
Slack
Salesforce described Slack as a Digital HQ in its 2021 history entry.[2]
MuleSoft[4]
MuleSoft is Salesforce's integration and API platform. Its Anypoint Platform connects systems, applications, data, and devices.[6]
Salesforce CRM
Salesforce CRM consists of applications operating on one core platform and metadata framework, allowing customizations to appear across applications.[4]
Salesforce Platform
Salesforce Platform provides the common platform and metadata framework underlying Salesforce CRM applications, supports generative-application development and automation, and can connect external data without copying it between platforms.[2], [4], [5]
AgentExchange[4]
AgentExchange is a SaaS marketplace operated by Salesforce where partners build customized apps that extend customers' use of Salesforce.[6]
Agentforce[4]
Agentforce is Salesforce's suite of customizable agents and tools for building, customizing, and deploying autonomous agents to support employees and customers. Its agents can use a company's CRM data, external data, and metadata while following privacy, security, and action guardrails.[6]
Data 360
Data 360 unifies data from different sources into a comprehensive view of a business.[4]
Heroku
Heroku is an application platform-as-a-service for application developers.[2]
Trailhead[5]
Trailhead is Salesforce's free online learning platform. It provides hands-on experience with Salesforce products and AI agent technology.[1], [7]
AppExchange
AppExchange was introduced as a Salesforce service where third-party developers could make applications available to Salesforce customers.[2]
Tableau[4]
Tableau is Salesforce's visual analytics platform for understanding and acting on data wherever users work.[8]
Founders and leadership[3]
Parker Harris
Parker Harris is a Salesforce co-founder and an advisor to the CEO.
Marc Benioff
Marc Benioff is Salesforce’s chair, CEO, and co-founder.
References
- salesforce.com/products/what-is-salesforce · Sep 11, 2026
- salesforce.com/news/stories/the-history-of-salesforce · Sep 9, 2026
- salesforce.com/company/leadership · Sep 9, 2026
- salesforce.com/products · Sep 9, 2026
- salesforce.com/news/stories/salesforce-company-facts · Sep 9, 2026
- salesforce.com/in/products · Sep 11, 2026
- trailhead.salesforce.com · Sep 11, 2026
- salesforce.com/llms.txt · Sep 11, 2026
This profile is assembled from Go Big News reporting and labeled public sources. Company-reported and secondary-source statements retain their attribution and date; omitted information is not a negative finding. Last updated Sep 11, 2026.
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