Leaderboard
Go Big News

Software covered and reviewed by AI.

Unclaimed company profile

Work at Co Opbank? Verify your domain to publish official news.

Claim this company
Stories
1

Software profile

Software review

Updated

Go Big News review

What users consistently report

Customers report divergent experiences with Co Opbank. Some describe the platform as fast, accessible, and reliable, and praise specific staff members for timely assistance. Others report slow response times, poor customer service communication, and particular challenges with diaspora banking operations, with some customers closing accounts in response.

Go Big News rating

4.8/10

About 20 reviews analyzed

Recurring strengths

  • — Platform is described as fast, accessible, and reliable for transactions.
  • — Contact center staff have provided timely assistance and empathetic support on specific issues such as transaction reversals.
  • — Some individual staff members at specific branches have been noted for being helpful and responsive to customer needs.

Recurring drawbacks

  • — Customer service response times are consistently reported as extremely slow, with customers describing delays spanning weeks, months, or years on routine requests.
  • — Diaspora banking services are frequently cited for unresponsive email support, unreachable phone lines, and lack of designated contact persons, with some customers reporting unresolved issues spanning months or years.
  • — Staff demeanor is described as rude, arrogant, dismissive, or unhelpful by numerous customers, with some reporting their concerns were not taken seriously.
  • — Customers report poor communication, lack of transparency, and difficulty obtaining information or alternative solutions from staff.
  • — Unexpected fees are charged without advance notice to customers, and reversals of erroneous charges are not handled promptly.
How the score works

Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.

Company News from Co Opbank

No Company News yet.

Coverage of Co Opbank