Apple

Recurring drawbacks

• — Customer support proves difficult to access and unresponsive to issues. Multiple customers report being transferred between departments and disconnected repeatedly, with problems remaining unresolved despite escalation to senior representat
• — Hardware devices experience recurring reliability issues including unexpected crashes, involuntary restarts, thermal overheating, and battery or charging failures that persist across product categories.
• — Warranty and return policies create obstacles to obtaining replacements or refunds. Customers report confirmed exceptions being denied, replacements requiring costly deposits, and refunds being withheld despite device defects.
• — Specific product features underperform or lack functionality. Voice assistant Siri frequently fails to understand requests, devices are described as too heavy, and some products lack advertised features or compatibility with other brands.
• — Product quality and service have declined compared to previous standards according to multiple long-term customers comparing current and past experiences.