Published price
$0.99 / month
As listed by the company
Amazon
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Software profile
Software review
Updated
Go Big News review
What users consistently report
Reviewers describe divergent experiences. Many highlight the extensive product selection and convenience of Prime membership, yet others report persistent issues with customer service responsiveness, delivery delays, damaged items, and refund processing.
Go Big News rating
3.1/10
About 49.3K reviews analyzed
Recurring strengths
- — Extensive product selection across all categories.
- — Prime membership enables fast delivery.
- — Competitive pricing.
- — User-friendly interface with personalized recommendations.
- — Straightforward return policy.
Recurring drawbacks
- — Customer service frequently unresponsive or unhelpful; reviewers report rude interactions and bias toward sellers.
- — Products frequently arrive damaged, defective, or of lower quality than advertised.
- — Delivery delays and unmet delivery dates are common; packages arrive at wrong addresses or are mishandled.
- — Refunds and returns are often delayed, denied, or contingent on false promises about timing.
- — Orders cancelled without explanation; some reviewers report accounts deleted or purchase history removed.
How the score works
Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.
Plans and offers
Professional
$39.99 / month
As listed by the company
business
$50,000
As listed by the company
Listed prices may exclude taxes, add-ons, usage charges or temporary discounts. Check the company’s pricing page before purchasing.
Product overview
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive, pets, baby, books, video games, musical instruments, office supplies, and more.
- Category
- eCommerce
- Launched
- Not verified
- Access
- Not verified
- License
- Not verified
Features
- Coupons & deals
- Customer service
- Gift cards
- Order management
- Prime membership
- Product categories
- Product search
- Shopping cart
Best for
- Ecommerce businesses
Compatibility
Integrations and data access
Data capabilities
- API access
Background
Amazon operates Prime Air, a drone delivery service that currently serves parts of Arizona, Florida, Kansas, Louisiana, Michigan, Nebraska and Texas. [1]
The company began regular drone deliveries to customers in 2022 in College Station, Texas, and Lockeford, California. [1]
David Carbon, Amazon’s vice president of Prime Air, said the program had completed hundreds of thousands of drone deliveries so far in 2026. Amazon plans to expand the service to nearly 500 cities and towns by the end of 2026, a change that Retail Dive described as a sixfold increase from its current footprint. [1]
Compiled automatically from sourced coverage. Facts reflect the dates and attributions in their sources. Overview updated Sep 9, 2026.
Milestones and announcements
| Announced | Development | Evidence |
|---|---|---|
| Aug 20, 2026 | Amazon announces planned Prime Air expansion to nearly 500 cities and towns Amazon plans to expand Prime Air to nearly 500 cities and towns by the end of 2026; the expansion was announced but not yet completed. Announced; availability not confirmed | Retail Dive-reported Amazon plan Original source |
| Aug 20, 2026 | Amazon reports hundreds of thousands of Prime Air deliveries in 2026 As of the report published 2026-08-20, David Carbon, Amazon's vice president of Prime Air, said the program had completed hundreds of thousands of drone deliveries so far in 2026; the figure was company-reported and not independently audited. | David Carbon, Amazon vice president of Prime Air; company-reported, not independently audited Original source |
Latest recorded events. Dates describe announcements; the source may report an earlier measurement period.
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