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Software profile

Software review

Updated

Go Big News review

What users consistently report

Walmart. com customers report persistent issues with online ordering reliability, including frequent delivery failures, customer service responsiveness problems, and order fulfillment errors.

Go Big News rating

2.5/10

About 13K reviews analyzed

Recurring strengths

  • — Some customers report their delivery issues were handled efficiently once they contacted customer service.

Recurring drawbacks

  • — Delivery failures and order cancellations are frequently reported, with customers experiencing undelivered packages, delayed shipments, sent to wrong addresses, and canceled orders sometimes without refunds.
  • — Customers report extended wait times for in-store customer assistance, ranging from 10 to 40 minutes, with difficulty locating responsive staff.
  • — Customer service representatives are frequently described as rude, dismissive, or unsympathetic to customer concerns and problems.
  • — Customers report experiencing difficulties obtaining refunds for undelivered or defective items, with unclear policies and representatives requiring multiple contact attempts.
  • — Customers frequently receive incorrect items or sizes, and third-party marketplace sellers offer counterfeit or defective products with poor accountability.
How the score works

Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.

The sourced record is being refreshed following a coverage change.

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