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Software profile

Software review

Updated

Go Big News review

What users consistently report

Developers praise Stripe's API integration and documentation, while many merchants report severe problems with account management, support responsiveness, and payout processing.

Go Big News rating

4.7/10

About 18K reviews analyzed

Recurring strengths

  • — Developer-friendly API with comprehensive documentation and practical code examples.
  • — Reliable payment processing and uptime for transaction handling.
  • — Intuitive dashboard with detailed transaction visibility and easy data export.
  • — Webhook system automates subscription lifecycle management.
  • — Supports multiple currencies and global payment methods.

Recurring drawbacks

  • — Accounts suspended or closed with funds withheld for months, often without clear explanation.
  • — Customer support is slow and unresponsive, with customers passed between teams or limited to email contact.
  • — Payouts fail or are delayed for weeks to months with unclear resolution paths.
  • — Account verification process is cumbersome for new users and can result in suspension based on risk classification.
  • — Customers report recurring billing issues, including charges for failed payouts and retained fees on disputes they won.
How the score works

Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.

About Stripe

Stripe is a developer tools company.[1], [2]

Stripe provides payments infrastructure and reported that 88% of the Forbes AI 50, including OpenAI and Anthropic, use it.[3]

Stripe was founded in 2010 by brothers Patrick and John Collison.[3]

Stripe confirmed that it is acquiring OpenRouter, an AI gateway that routes developer requests among large language model providers and tracks usage and spending.[3]

The New York Times put the acquisition price at $7.5 billion, while TechCrunch reported that the transaction was expected to close within a few weeks.[3]

Products and services

  • Elements

    Secure front-end UI components.[2]

  • Treasury

    Building blocks for financial services.[2]

  • Financial Connections[2]

    Financial Connections is an open-banking solution that lets users securely share financial data to streamline ACH payments and payouts, reduce fraud, and underwrite risk.[7]

  • Managed Payments

    Merchant-of-record solution.[2]

  • Billing[2]

    Billing provides features available through pay-as-you-go pricing or a subscription plan with predictable monthly costs.[7]

  • Atlas[2]

    Atlas helps users incorporate a US company and handles the legal paperwork needed to start a business.[7]

  • Identity

    Online identity verification.[2]

  • Connect[2]

    Connect lets software platforms and marketplaces integrate payments and financial services into their products.[7]

  • Payment Links

    No-code payments.[2]

  • Invoicing

    Invoicing creates and sends online invoices, automates payment collection, and uses AI-powered dunning to recover revenue.[7]

  • Revenue Recognition

    Accounting automation.[2]

  • Tax[2]

    Tax automates sales-tax, VAT, and GST compliance by identifying obligations, calculating and collecting taxes, and filing on time across more than 100 countries.[7]

  • Radar[2]

    Radar uses data to detect fraud at each stage of the customer journey and works with any processor.[7]

  • Data Pipeline

    Data-warehouse synchronization.[2]

  • Issuing

    Card creation.[2]

  • Sigma

    Custom reports.[2]

  • Checkout[2]

    Checkout is a low-code solution for online payments with a simple and secure checkout process.[7]

  • Capital

    Business financing.[2]

  • Crypto

    Supports accepting, on-ramping, and paying out in crypto.[2]

  • Terminal

    In-person and omnichannel payments.[2]

  • Payments[2]

    Payments is a unified payments solution that eliminates the need for separate merchant-account, payment-gateway, and processor integrations.[7]

Also: Climate[2], [6]

Milestones

Dated company-reported revenue, customer, usage and operating figures.

  1. Aug 19, 2026

History and developments

  1. Aug 19, 2026

References

  1. stripe.com/in/about · Sep 9, 2026
  2. docs.stripe.com/products · Sep 9, 2026
  3. Stripe to Absorb AI Gateway OpenRouter in $7.5 Billion Deal · original source
  4. stripe.com/in/pricing · Sep 11, 2026
  5. stripe.com/in · Sep 11, 2026
  6. stripe.com/in/customers · Sep 9, 2026
  7. stripe.com/llms.txt · Sep 11, 2026

This profile is assembled from Go Big News reporting and labeled public sources. Company-reported and secondary-source statements retain their attribution and date; omitted information is not a negative finding. Last updated Sep 11, 2026.

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