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Software profile

Software review

Updated

Go Big News review

What users consistently report

Revolut is a mobile banking application for payments, transfers, and financial management. Users report strengths in security and ease of use, alongside concerns about customer service responsiveness and issues with the Revolut Stays travel booking service.

Go Big News rating

9.2/10

About 463K reviews analyzed

Recurring strengths

  • — Security features including biometric authentication and fraud detection receive consistent user praise, with real-time alerts for suspicious activity.
  • — The app is widely described as simple, straightforward, and easy to use for everyday banking operations.
  • — Users report fast transaction and transfer processing speeds.
  • — Subscription tiers include bundled benefits such as travel protections and integrated service subscriptions, plus a rewards program that users report accrues quickly.
  • — Exchange rates are reported to be more competitive than traditional banks.

Recurring drawbacks

  • — Users report significant problems with the Revolut Stays travel booking service, including false booking confirmations, repeated false assurances, and last-minute delays that disrupted travel plans.
  • — Customer service responsiveness is cited as poor, with users reporting delayed responses to urgent issues and vague or unhelpful replies.
  • — Users report occasional app glitches and account limitations that are imposed without clear explanation or adequate transparency.
How the score works

Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.

The sourced record is being refreshed following a coverage change.

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