Published price
$16.5 / month
As listed by the company
Mtb
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Software profile
Software review
Updated
Go Big News review
What users consistently report
M&T Bank customers report persistent difficulties with account access, customer support responsiveness, and loan servicing accuracy, with complaints focused on system reliability, long wait times, and billing discrepancies.
Go Big News rating
1.1/10
About 320 reviews analyzed
Recurring strengths
- — Individual branch staff have been reported to provide patient, personalized assistance with account issues including fraud resolution and payment setup.
Recurring drawbacks
- — Customer service representatives consistently provide inconsistent information, with customers reporting variable advice across multiple calls and long hold times.
- — Online and mobile banking systems frequently lock accounts without clear cause, requiring phone support to resolve, with repeated lockouts reported within short timeframes.
- — Billing practices require manual intervention for routine transactions; automatic payments are unreliable, and additional principal payments default to escrow rather than principal unless explicitly specified.
- — Mortgage servicing includes calculation errors in escrow accounts, duplicate charges on already-paid amounts, and escalation of accounts to collections for minor discrepancies despite customer attempts to resolve them.
- — Account administrative processes including loan payoff document delivery, statement mailings, and payment processing are slow, requiring dozens of follow-up contacts over months to complete.
How the score works
Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.
Plans and offers
Published price
$25 / month
As listed by the company
Listed prices may exclude taxes, add-ons, usage charges or temporary discounts. Check the company’s pricing page before purchasing.
Product overview
With a community bank approach, M&T Bank helps people reach their personal and business goals with banking, mortgage, loan and investment services.
- Category
- Not classified
- Launched
- Not verified
- Access
- Not verified
- License
- Not verified
Features
- Business loans
- Check deposit
- Checking accounts
- Mobile banking
- Money market accounts
- Money transfers
- Mortgages
- Savings accounts
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