Kaseya BMS

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Kaseya is a leading global provider of IT management solutions, helping MSPs and IT teams grow smarter through streamlined and simplified IT operations.

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Software profile

Software review

Updated Sep 26, 2026

Go Big News review

What users consistently report

Kaseya BMS is described as a broad platform that can consolidate tools and support MSP operations, with several reviewers praising account management and support. Experiences are mixed, however, with reports of slow escalation, unresolved support communication, portal issues, and past product-integration problems.

Go Big News rating

6.0/10

About 120 reviews analyzed

Recurring strengths

— Broad product coverage can consolidate tools and simplify MSP operations.
— Several reviewers describe account managers as responsive, supportive, and helpful.
— Reviewers report positive experiences with product performance and backup or security offerings.

Recurring drawbacks

— Support responsiveness and resolution times can be inconsistent, including prolonged waits for routine issues.
— One reviewer reported difficulty creating support tickets and reaching support by phone.
— A reviewer reported that earlier acquisitions caused product-integration problems, though they later improved.
— Onboarding fees were identified as a drawback by one reviewer.

How the score works

Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.