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Century21

century21.com

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Software profile

Software review

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Go Big News review

What users consistently report

Century21 reviews document recurring issues with agent reliability, professional standards, and financial practices. Customers report agents failing to attend scheduled viewings, providing incomplete property information, and in multiple cases withholding deposits or rental payments. Service quality appears highly dependent on individual agent conduct.

Go Big News rating

3.5/10

About 25 reviews analyzed

Recurring strengths

  • — Individual agents may provide attentive, hands-on service through the property transaction process.

Recurring drawbacks

  • — Agents frequently fail to appear for scheduled property viewings or cancel without proper notification.
  • — Professional conduct varies widely across offices, with reports of dismissive communication, contradictory contract terms, and lack of integrity.
  • — Agents provide incomplete or misleading property information, including inaccurate construction dates, undisclosed defects, and unverified occupancy claims.
  • — Deposits and rental payments are frequently held beyond stated timelines, with some withheld entirely despite contractual refund obligations.
  • — Agents employ aggressive sales tactics including pressure to make same-day offers and commission increases made without client consent.
How the score works

Ratings found across the public web are normalized to a common 0–10 scale, deduplicated and combined into one Go Big News rating. Review totals are rounded estimates. AI summarizes recurring user themes; it does not invent the numerical score.

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